Been a long time Jareds customer. Bought our engagement and wedding rings at a FL location and was always treated very well. This location has its own policies that greatly differ from what we were used to. Charged us $100 to tighten a loose diamond that we paid over $18,000 for originally. In FL it was always free, which can happen frequently with larger diamonds. Also was told we'd receive a call when repair was complete, and did not. Several days after repair was supposed to be done we finally called to inquire and was told they don't call for finished repairs. That sealed it- will never go back again. Add that to a staff who seems like they're mostly still in training (benefit of the doubt here.) Would advise any potential customer to try other options where they stand behind their work and understand the value of retaining customers.
Thank you, Adam!!! You provided excellent customer service, you were open to share your Extensive knowledge of your craft , and your promises where kept .You were honest and true to your word and that made all the difference in choosing where to do our business. Thanks again we appreciate your help!!!
Adam helped us when we came in to get our 6 month service some on my wife’s rings, he even noticed right away that the center stone was loose and recommend keeping it over night and they even did a great job cleaning it. I will recommend all my friends to him who are in the business to buy jewelry because he is second to none when it came to helping out his customers.
I applaud Marsha, a sales person, and James a technician for their kind and good service to me today. I have had very "neutral" feelings for Jared's before today. My husband bought me a set of modestly priced small post earrings, necklace, and a ring recently. I've had three stops into the store to make corrections. My earrings had to be tightened because I had lost - and then found! - one earring and the back, in a wash basin at my hair salon. I purposely wore this pair to my hair appointment expecting them to be secure. I started mistrusting them after that. It made me wonder why they were not this "tight" when my husband left the store when he purchased them? Quality control only makes sense to me. My ring was a problem because of my large knuckle. The ring style spins on my finger and the design/stone ends up in my palm. (If I had shopped for this ring, I may have discovered this and chosen something else). Since this was a gift, I wanted to wear it and not always feel negative about the spinning. Jared's offers free sizing with the purchase, so I opted to size down first before adding cost to the ring to make changes. The smaller size was almost impossible to get on and off my finger and was immediately uncomfortable. When I took it back today, Marsha checked my sizing and listened to my recent problems with the ring. She took it to James to get his opinion. After looking at other rings that I had brought with me to compare the fit, he advised that adding even a tiny bit of size would not solve the problem. He offered to "tap" the ring's shape just a bit to help accommodate my knuckle. In about 2 minutes he brought my ring to me. It fits so much better and looks better on my hand! I was so surprised. Then he offered to polish it. When my husband picked my ring up yesterday, it looked cheap and "dull" instead of like sterling silver; more like steel. I complained to Marsha about this too. James corrected me to tell me I have a white gold ring, and he brought the brilliance back in less than 5 minutes!! I am so happy now with the fit and the appearance!! It is still a modest ring, but two caring employees made a big difference in my opinion today. I wanted to hug them. Just to add, I hardly ever give a 5 star rating because I also work in customer service and a "5" is perfect. If the store was perfect, I would have had a solution to my simple problem sooner, but Marsha and James were perfect for me today!!! They make the store a better store!
The BEST customer service experience ever!!! Took amazing care of my wedding ring; far beyond my expectations. Anybody can sell you a piece of jewelry, but Terry sold me on understanding the importance, the emotional value, of a piece of jewelry. And that is why I will always go back to Jared; particularly the one in Vernon Hills, because "Yes, he went to Jared's"! Because yes, they know how to treat people.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Vernon Hills, Illinois. Jared The Galleria Of Jewelry is located at 567 E Townline Rd, Vernon Hills, IL 60061, USA.
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